What is a modern IT?
9 minute(s) read
Published on: Jul 08, 2023
Updated on: Jul 08, 2023
Definition of classical information technology and modern information technologyFirst, we are going to define on one page about classic and modern technology.
Definition of Microsoft IT classic:
Reactive High-Touch Single-Device Business Enterprise Network and Legacy Applications Handbook. Classic IT can be considered as what we have been doing for the past 15 years. In fact, by issuing company-owned devices, we allow these company-owned devices to join the company's network so that they can access the company's programs and services. In other words, with Classic IT, we are able to use a persona device instead of a persona user. In fact, if an end user is issued with a single device, only that device can be used by the employee to do anything, this needs to make a lot of sense! In fact, these company-owned devices are managed by connecting to an internal Active Directory domain, using Group Policy and System Center Configuration Manager - by applying configuration to the devices, applications can be installed and controlled by IT.As a result, this practice will entail micro device management, which, despite being desirable for some organizations, is usually expensive to maintain on an ongoing basis, and is also very stable and end-user enableable. will have). To this end, it must be to ensure that applications are configured and updated, meaning that personal user service, or even the lack of it (except possibly password resets) and identification, correction of IT problems, will be highly reactive, in fact the user in It will actually be the user. Finally, by filing a ticket with IT, something untoward happens. On the other hand, given that services are provided from an internal data center, via legacy apps that are inaccessible outside the network (unless some sort of VPN is used), if you pick up your laptop and go off-network, they'll be showing off their goodness.
As a result, including the classic IT key hub section, I can get the devices out of the box, and then the redesign by IT pointed out, although this work was intensive, it is always needed. The initial result will be something like: throw a fresh image on the device, upgrade the OEM version of Windows (usually Pro) to Enterprise and remove any manufacturer "bloatware", attached to the internal device, install some programs, run some From configuration tasks, installation of ConfigMgr client, etc.Although we usually consider device imaging as a shariah, it is still fraught with problems. Among these things, I can mention a lot. On the other hand, it may run for hours a day. For this reason, we usually do not engage users and ask them to re-image the device, in other words, the information technology will need to be engaged during the duration of the imaging. It reduces agility due to the need for IT for all owned devices and when a device fails the end user has to go to the IT HQ to re-image it by putting their device with IT for a day - which It could be worth losing days of end user productivity!
Microsoft's definition of modern information technology:
Multi-user devices and business-related cloud management applications and automated self-service SaaS applications.Modern IT plays a role as a new approach to device management and IT service delivery to end users, where we join Windows 10 to the cloud version of Active Directory (Azure AD) to be able to provide single sign-on (SSO). Also, by using mobile device management (MDM) tools to manage our devices, we provide the ability to provide a simpler approach to management, this approach works well with corporate and personal devices, a new approach to device management and providing information technology services to end users. - Focuses primarily on end-user enablement to empower employees to work productively regardless of location or device type/owner they work from. Also, the modern approach of information technology has a user-oriented approach to providing services. For example, policies play a role by targeting users rather than devices because an end user may have multiple devices. To this end, provisioning of configuration and applications becomes consistent and provides a consistent experience to end users regardless of device ownership. On the other hand, due to presenting applications in a more modern way, they can be accessible when end users are outside the company network (using basic authentication and conditional access to ensure compliance with certain compliance criteria before granting access). In other words, the design of this approach works well for remote workers, and it does not have the ability to support offline work scenarios, it can support agile and flexible work - on the other hand, through existing services outside of your data center (such as Office 365 and Salesforce) safety is provided by using the same service. Conditional access and SSO controls as your on-premise applications will require a secure end-user enabled platform for both on-premise and cloud applications.Typically, device management removes laborious management tasks from IT due to its ease of use, with less control over specific settings. Also, self-service in this scenario is always encouraged to reduce the burden on IT support staff with laborious tasks (such as group management and MDM enrollment). Additionally, troubleshooting can be done by proactively sending telemetry data about device health to cloud-based monitoring services, such as the Microsoft OMS suite of products. In other words, these super-based monitoring services using machine learning algorithms are able to perform analysis on huge sets of data, also enabling solutions to identify patterns and trends in different organizations, on the other hand by providing insights As for your IT estate – and as they are delivered from the cloud, they ultimately play a role by sending data from user devices to these types of solutions, even when they are outside the corporate network.Because of this, device imaging will potentially be eliminated in modern IT! Also, due to the possibility of using services such as Windows AutoPilot to deliver company-owned devices over the air, end users are given the opportunity to take a brand new device out of the box to be up and running in the shortest possible time, because the device has automatic capabilities. Azure AD joined and enrolled in your MDM solution. Given that Windows 10 Enterprise targets users (similar to how Office 365 licensing works) - the latest version of Windows 10 will upgrade from Pro to Enterprise without a reboot, just upgrade seamlessly. MDM, where the device is enrolled during Azure AD membership, downloads configuration settings and applications from the cloud, so end users get the applications they need over the Internet.The "bloatware" problem can be solved by buying Surface devices (because they come without it and run a secure, acceptance-tested image out of the box) - usually other vendors have agreed and offer "Signature" edition devices as well. do (also). Windows 10 'S' is worth a look). As a result, if there are problems with the end user's device, it will be necessary to restore the operating system, they can simply use the "Reset my PC" feature in Windows 10 and there is also a good chance to solve the problem, otherwise There is no need to do this. Bring it to IT for a re-image.At Softcat, it may be important to deliver applications and services to end users using the most effective methods.With this in mind, most organizations can envision the future with a mix of classic IT and modern IT across their assets. In the following, examples of the presentations of each approach are mentioned.
Classic IT is usually for end users:
instead of mobile or agile workers are tied to one location. Using complex legacy win32 programs, scripting installation (and uninstallation) would be difficult and require managing individual registry settings. Work from a single device owned by the company. Attention to TLC/from the IT team is essential – in other words the end user will never use any self-service features. While Modern IT is great for enabling standard workers, we tend to be concerned about developers having weird and wonderful applications that don't play well with an Azure AD Joined appliance. In fact, by storing all of their data on off-network and inaccessible internal file shares, data can be migrated or migrated to a cloud-based solution over time.
Modern information technology is usually for end users:
As a mobile phone, for example, they work on the train, outside the office, at customer sites, etc... Using SaaS or modern applications for their daily tasks, such as; Office 365, SalesForce, etc... You won't need a heavily customized device configuration to be productive. On the other hand, clouding all their data (or moving it) in a solution that can be accessed off the network - such as OneDrive for Business, SharePoint Online, DropBox, Box, etc...Adoption of modern information technology - vertical versus horizontal divisionWith all the information above, I'm usually asked the following:Modern IT sounds great for a subset of our organization - how can we embrace it? What should be in place? Is it possible to phase the adoption / supply? How much does this cost me?Modern IT adoption potentially requires some additional services to support device management, such as an EMM solution (Microsoft EM+S is an example of an EMM solution). We tend to find that most larger organizations have an EMM or are already paying for EM+S but haven't deployed it. I encourage all organizations to review what Microsoft's current license entitles them to. If you have other third-party MDMs like Airwatch, they can sometimes be integrated with Azure AD (part of EM+S), meaning you don't have to re-enroll all your devices!