The Future of Business Communication: Exploring Twilio Alternatives

Twilio is an ideal communication API for customer service teams that helps you manage all your communication platforms in one place. It’s been great for sales and marketing and can be a fantastic way to reach all your customers and ensure they get the highest customer satisfaction.

Despite the numerous features and APIs Twilio has to offer, it may not be the ideal platform for every business due to the varying needs of each vertical. This is why it’s common for people to explore Twilio alternatives that would give them leverage over their audience and have a tool that specifically caters to their needs.

In this article, we’ll look at some Twilio alternatives that business owners can use to improve their customer service and land more customers.

5 Best Alternatives to Twilio (Free & Paid)

1- Plivo

If you’re planning on setting up your customer service for your success, you can’t go wrong with a Twilio alternative like Plivo. Plivo is a cloud-based platform that seamlessly integrates with your other messaging apps through its robust API.

It sets up a good first impression as their consultative approach and personalized onboarding ensure that the software fits the company’s needs. This approach has led them to be an award-winning platform with one of the highest customer satisfaction scores by G2.

When compared with Twilio, Plivo seems to be far better, with a more advanced voice and video API. It is also more accessible than Twilio, allowing you to send messages to 190+ countries and making the customer experience smoother due to its 1600 global networks.

2- Nextiva

As most communication management platforms run on a web-only, cloud service, Nextiva also offers support for iOS and Android devices. This makes it easier to manage your integrations on the go.

Speaking of integrations, one downside of Nextiva is its limited integrations compared to Twilio. Twilio supports over 420 integrations, whereas Nextiva can only manage 28.

Regardless, they have a clean, beginner-friendly dashboard which makes it easy to manage all your communication platforms from one place. With AI, analytics, and other automation tools, Nextiva seems to be a favorite for most SMEs and has been voted the best business phone system by U.S. News for four consecutive years.

3- Ooma

If you’re looking for an exceptional call management platform with basic features, Ooma can be the perfect alternative to Twilio. When compared with Twilio, Ooma stands out in some aspects, such as offering a cloud PBX, managing calls, automated call forwarding, and even playing music to keep customers engaged while holding a call.

However, Twilio also overshadows Ooma with some key features, such as A/B testing and automated responses, which can be a vital part of your SMS marketing campaign. The call quality is also not as good as Twilio, but when it comes to ease of use and customer support, Ooma seems to take the crown.

4- Bandwidth

Bandwidth is an enterprise-grade communication platform with robust APIs that are perfect for small businesses. It has a variety of features ideal for businesses, such as call forwarding, video conferencing, and the ability to send and receive voice and text messages.

They have great customer service and offer a fantastic VoIP business solution for small business owners. With Bandwidth, the main benefit you get over Twilio is that it’s very affordable and user-friendly when compared to other alternatives.

5- Freshdesk

Freshdesk is the ultimate communication platform for call centers. The customizability and flexibility offered by Freshdesk are better than many other SaaS applications you’ll find on the market.

With custom reporting and analytics, smart voicemail, and email+social ticketing, Freshdesk is a great way to manage customer communications and streamline your business’s customer support.

Freshdesk is great for businesses that rely on a call center to take care of customer support tickets and manage calls. However, Twilio might seem more affordable in the short-run as it offers more flexible pricing - charging you only for the features you use, whereas Freshdesk’s pricing plans start from a fixed $15/month.

Despite that, if you’re a small business, Freshdesk’s free-forever plan allows you to add up to 10 users with limited features.

Conclusion

Twilio is an excellent platform for managing all your customer communication platforms. However, it may not apply to every business’s needs, leading some to look for alternatives to Twilio.

This post aimed at giving business owners the option of other communication platforms such as Plivo, Nextiva, Ooma, Bandwidth, and Freshdesk to streamline their customer support and maximize customer satisfaction.